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Cookie Policy

1. Introduction

Our website uses cookies to collect information to help us provide you with a good experience and to allow us to improve the site and the service we offer.

Unless you adjust your browser settings to refuse cookies, we (and third parties) will issue cookies when you use our website.

2. What are cookies?

Cookies are small text files that are placed on your computer, smart phone or other device when you visit our website. If you agree, a cookie file is stored on your device and allows us to obtain information about your visit and your device and to tailor the content on our website to fit the needs of our visitors and improve the user experience. The information stored are then analysed and evaluated by our third-party providers on behalf of 10x to gain insight about your visit.

The information collected includes where available, your IP address and pseudonymous identifiers, operating system and browser type and depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.

3. How do 10x use cookies

 We use the following cookies on our website:

Cookie Type


Retention Period

Strictly necessary cookies

These are cookies that are required for the operation of our website.

These cookies expire in 13 months.

Analytical or performance cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that visitors are finding what they are looking for easily.

The main cookies for tracking visitors of our website and their identity expire in 13 months and the cookie used for tracking visitor’s sessions expires in 30 mins.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

These cookies expire in 13 months.

Targeting or advertisement cookies

These are ad pixel cookies used to record your visit to our website, the pages you have visited and the links you have followed. Social Media Cookies set by a range of social media services such as LinkedIn and Twitter, may be used which are capable of tracking across a visitor’s browsers and other sites building up a profile of interest. We may also share this information with third parties for this purpose.

The four types of cookies above will be either session cookies or persistent cookies.
Session Cookies 

Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into our website. 

Persistent Cookies 

Persistent cookies remain on your computer after you have closed your browser or turned off your computer.  We use persistent cookies to remember your user information, preferences and activity, to enable us to provide our services to you when you next return to our website.  We also use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information. 

4. Personal data processed by cookies

We may collect the following personal data about you through our cookies:

  • Internet or other similar network activity;
  • Geolocation data;
  • Cookie preferences;
  • Usage data;
  • Analytics data; and
  • Technical data.

For further information about how we process the personal data processed by our cookies, please see our Privacy Policy.

5. Third party analytics providers

We use Google Analytics cookies to help us analyse how our visitors use our site, including page views, source and time spent on the 10x website. The information is depersonalised and is displayed as numbers, meaning It cannot be tracked back to individuals. The Google Analytics cookies are governed by Google, Inc. and their specific privacy or cookies policy, not this one.

You can opt-out of Google Analytics by going to https://tools.google.com/dlpage/gaoptout/. Please note that if you use a new or different computer, install a new browser, or clear your cookies; in that case, you will need to re-opt-out through the link above. 

6. Third party websites

Our website may link through to third party websites that may also use cookies over which we have no control. We recommend that you check the privacy and cookies policy of those websites for information about the cookies they use and the collection of personal data. We cannot accept any responsibility for any content contained in these third-party websites.


7. How can you block cookies?

You can set up your browser to delete or refuse some or all of 10x’s cookies, or to notify you when you are sent a cookie and therefore choose whether to accept it or not. You can block cookies at any time by accessing the Privacy Preference Centre on our website under the link below: “Cookies Settings”. 

In order to delete or refuse cookies across all your devices you will need to separately adjust your browser and cookies settings for each device. Unless you have adjusted your settings, cookies will be issued or reissued when you log on to our website.

However, please remember that if you use your browser settings to disable, reject or delete some or all your cookies (including essential cookies), some features on our website, such as remembering your preferences, may not function and your experience on the website may be affected. In some cases, our website may not be accessible at all. Please note that where third parties use cookies, we have no control over how those third parties use those cookies.

If you do decide to delete or refuse cookies but subsequently decide that you would in fact like to allow cookies, you should adjust your browser settings and continue using our website. Cookies will then be sent to and from our website.


8. Contact us

If you have any questions in relation to this cookies policy, please contact our Data Protection Officer at DPO@10xbanking.com.

Last updated: August 2021