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Banking-as-a-Service

Expand your product range, generate new revenue streams and future proof your platform strategy

Many industries from Big Tech to retailers are partnering with reputable banks who bring their existing licence and regulatory expertise. By being able to offer financial services such as deposits, point-of-sale-loans, payment cards and buy now, pay later, retail brands can increase their sales conversion and revenue.

Benefits of Banking-as-a-Service
Acquisition & market penetration
Increase acquisition & market penetration

Banks can increase acquisition and market penetration by partnering with non-financial institutions. Leverage the loyalty and hyper-personalised retail customer journey of popular brands. BaaS offers a strategic tool to enter new geographical markets or compete for different customer cohorts. 

Increased profitability
Deliver what your customers need

Keep your bank relevant amongst the evolving financial services industry. As other industries such as retail, travel and healthcare go through digital revolutions; customer experiences and expectations will continue to adapt. Financial wellbeing and empowerment of your customers will remain constant, so explore new technologies and strategies to deliver what your customers need.

Sustainable & predictable
Sustainable & predictable

Build on 10x’s multi-tenant architecture, with an operational model that is affordable, predictable and aligned with commercial success.

Diversify your business model
Increase resilience to change

Diversify your bank's revenue opportunities and growth strategies with BaaS. Increase resilience to change, and put your business in a position to leverage and optimise customers' changing financial interactions, wherever they are, however it suits them, whenever they need it.

Case study
10x & Banking-as-a-Service
How a new BaaS platform built in 18 months transforms banking
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Executive summary

Westpac’s banking pedigree dates back to the early 1800s, yet its ambitions are squarely set on a digital future. Australia’s first bank has embarked on a journey to deliver a completely fresh approach for its customers, and those serving them. It wanted to explore new business models leveraging digital-native technologies, that would support its customer-centric approach. It wanted to challenge itself to different ways of working with new partners in and beyond financial services to reach new customers.

This was about building something completely new and unleashing unencumbered innovation.

Making banking 10 times better for customers

In partnership with 10x Banking and Amazon Web Services (AWS), Westpac launched a unique Banking-as-a-Service (BaaS) platform in a staggeringly quick 18 months. The platform allows the bank to offer digital banking products through a network of partners and deliver new services in and beyond banking. The bank handles the banking products and partners use their brand to enhance the customer experience with hyper-personal engagements. This brings financial services right to where the customer is.

‘Under the hood’, a fully configurable microservices architecture sits on a cloud native core banking platform. This enables real-time connectivity and high levels of responsiveness to in-the-moment client needs, shifting market trends and conditions.

The 10x technology stack – SuperCore™ – is at the heart of this BaaS project and is deployed on market-leading AWS Cloud Services. This enables fast and seamless access to digital services that can help nurture customer loyalty. It means Westpac has a nimble and scalable offer that can deploy new products within minutes.

The plan was to use fully configurable microservices architecture to provide a cloud native core banking platform. This would enable the bank to leverage APIs, making it easier to navigate and harness customer trends, market conditions and regulatory requirements.

Building a new, future-proof business model

The cloud native 10x Banking platform helped Westpac realise its vision of creating a brand new and customer-first business model. This is also part of Westpac’s broader plan to move into new markets. 10x and Westpac have a common goal around fundamentally transforming how the bank uses technology to improve customers’ financial well-being.

Westpac knows its strengths. This project wasn’t about reinventing the wheel or attempting innovation for innovation’s sake. By focusing on opportunities now available thanks to open banking and advances in technology, Westpac could capitalise on the many benefits of Banking-as-a-Service. For example, a significant benefit to having an open, secure, scalable and agile platform is being able to facilitate the smooth onboarding of market-specific partners. This allows the bank to host new white-labelled opportunities.

And with an open playground for banking capabilities, you create new features, attract new customers, and adapt to constantly changing scenarios. In a heartbeat. Because 10x works fast. We deployed an expert team to build the full-service BaaS platform for Westpac in just 18 months. This comprised a core local team, the client development team, and engineering teams in the UK headquarters.

But speed isn’t everything, we also ensured frictionless integration with other technology solutions using 10x SmartAdapters.

A multi-tenant approach to power partnerships

Thanks to the BaaS core banking platform, Westpac’s speed and agility is supercharged. The bank has already secured the first of many new partners. Among them, Afterpay will provide transaction and savings accounts, as well as other cashflow management tools, to its 3m+ customers in Australia. SocietyOne will expand lending opportunities and grow deposits.

New partnerships like these not only enable the creation of next-generation banking technology at speed, they do so across shared customer bases and broader communities. It also means a step change in personalisation. Without compromising on breadth or depth of banking services, partners bring innovative, truly personalised user experiences into the mix because of their deep understanding of the customers they serve.

For Westpac, this means access to new customer segments and adds another dimension to future-proof its business via flexible, scalable, multi-tenant software architecture. The cost to acquire and the cost to serve customers has been transformed.

Westpac’s BaaS platform launch was a technology endeavour, but also a business vision. Approaching its digital transformation with a new business model in mind, underscored by its commitment to the customer, Westpac and 10x have built a flexible, next-generation platform.

Open quote

“What you’ve allowed us to do is create a new business model for the Westpac Group – one that enables us to embed financial services to meet the evolving needs of existing and new customers and allows our partners to create a customer experience like no other. That is unique.”

Macgregor Duncan, Westpac General Manager Corporate & Business Development

Transformational banking
Customers
Provide an intuitive digital experience
Financial products

Access to financial products at point-of-sale across their favourite brands and retail interactions 

Trusted financial institutions

Opportunity to access financial support from trusted financial institutions, with regulatory protection offered

Banks
Expand your services
new customer bases

Access to new customer bases in markets that may not have otherwise been receptive to the incumbent bank brand 

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Leverage the investment large brands have made into having highly optimised UI/UX conversions at the point of sale, increasing the uptake of your financial product

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Future-proofing revenue opportunities with expanded penetration throughout purchase interactions

Colleagues
360 view of the customer
granular visibility

Leverage a more granular visibility of retail spend and financial behaviour across BaaS partnerships to inform your strategy and product development 

cross-sell product domains

Improve ability to cross-sell product domains with augmented data analytics. Use machine learning to automate push communications to increase conversion

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Explore Banking-as-a-Service
Use the 10x platform to partner with non-financial institutions