10x is a consulting partner with Salesforce, the market leader in CRM.
Salesforce.com, Inc. is an American cloud based software company headquartered in San Francisco, California. It provides customer relationship management service and also provides a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
10x continues to develop an accelerator through it’s consulting partnership with Salesforce
Colleague SSO, customer authentication via mobile app and knowledge, click to call, colleague approvals, user access and role management
View, edit, manage customer devices, change the customer state and flag customers
Accounts, balances and transactions
View, manage, block, close accounts and transactions. Dispute transactions, refunds, reversals, manage suspended payments
Payments and payee management
Make payments on behalf of the customer, manage payees. Ex-gratia payment capability to support complaints
Replace, block/freeze, cancel, manage controls
Support with onboarding documentation, exceptions, changing details and referrals
Case framework and a range of case types already included – complaints, bereavement, power of attorney, fraud, GDPR requests
View and manage customer documents (incl. leveraging optional SuperCore™ server-side rendering tool), colleague document upload, document request
Conversations, chat and telephony
Chat: inbound and outbound, click to call, interaction history (party, conversations, cases, notifications and documents), Amazon Connect integration
Save the time and money involved in building out and maintaining your contact center UI while the data stays in one place. Save money operationally while offering the best in class customer experience
Data resides in your core and is only called in real time in line with GDPR principles
Built by experienced industry practitioners who understand the key problems faced in call centres and back office operations
Saves time per colleague conversation vs. traditional contact centre set up due to everything in one place and on one system as well as an optimised UI.
Monthly releases can be made available from 10x with continued enhancements to your colleague's experience. Roadmap objective is to reduce the volume of operations colleagues required as much as possible through automation and continued innovation
Code is not obfuscated to allow clients ultimate control when deploying their code
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