Faced by an unpredictable market, increased competition, and changing customer expectations, credit unions and mutual banks must adapt to attract and retain members.
Digital transformation holds the key. But even the biggest banks with the biggest budgets have been wrestling with it for years.
We interviewed Senior Executives at member-led financial institutions to find out what’s needed for mutuals to compete in an increasingly volatile world. They told us why transforming a member-led financial institution is a challenge, the role of mutuals in the future, and much more.
The in-depth interviews formed this e-book, which covers: